CUSTOMER SERVICE AGREEMENT
This Customer Service Agreement ("Agreement") is entered into by and between DCG Worldwide Enterprises, LLC, a Texas limited liability company ("Company"), with a principal place of business at 6112 N Mesa Street, Suite 6007, El Paso, TX 79912, and any individual or entity ("Customer") who purchases or accesses the Company's services. By purchasing, accessing, or using the Company's services, the Customer agrees to the terms set forth in this Agreement.
1. Scope of Services
DCG Worldwide Enterprises, LLC provides various services, including but not limited to digital products, online courses, consulting, and other related offerings ("Services"). The Company reserves the right to modify or discontinue any Services at its sole discretion.
2. No Guarantees & No Refunds
All Services are provided "as-is" without any warranties or guarantees of specific results. The Company does not guarantee success, performance, or outcomes related to the use of its Services. All sales are final. No refunds, returns, or exchanges will be provided under any circumstances.
3. Limitation of Liability
To the fullest extent permitted by law, DCG Worldwide Enterprises, LLC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption, arising from or related to the use of the Services.
4. Indemnification
Customer agrees to indemnify, defend, and hold harmless DCG Worldwide Enterprises, LLC, its affiliates, officers, employees, agents, and representatives from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising from:
- Customer's use or misuse of the Services;
- Customer’s violation of any applicable laws or regulations;
- Customer's breach of this Agreement.
5. Intellectual Property
All intellectual property, including but not limited to trademarks, copyrights, proprietary content, course materials, and digital products, are exclusively owned by DCG Worldwide Enterprises, LLC. Customers are granted a limited, non-transferable, non-exclusive license to use the Services for personal or business use only. Customers may not reproduce, distribute, modify, or create derivative works from any content provided by the Company without prior written consent.
6. Termination & Revocation of Access
The Company reserves the right to terminate a Customer’s access to Services at any time for any reason, including but not limited to violations of this Agreement. No refunds will be issued in the event of termination.
7. Arbitration & Dispute Resolution
Any disputes arising from or related to this Agreement shall be resolved exclusively through binding arbitration in El Paso, Texas, in accordance with the rules of the American Arbitration Association (AAA). The parties waive any right to a jury trial or class action lawsuit. Each party shall bear its own arbitration costs, except as otherwise required by applicable law.
7.1 Class Action Waiver
Customer agrees that any dispute resolution shall be conducted on an individual basis only and not as part of a class action or consolidated proceeding. Customer expressly waives any right to participate in class action lawsuits against the Company.
7.2 Dispute Resolution Process
Before initiating arbitration, Customer must first contact the Company’s support team at [email protected] and provide a written request outlining the issue and seeking resolution. The Company will attempt to resolve disputes in good faith before arbitration is pursued.
8. Governing Law & Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Customer agrees that any legal action or proceeding shall be filed exclusively in the courts of El Paso, Texas.
9. Force Majeure
The Company shall not be held liable for delays, interruptions, or failures in performance due to circumstances beyond its control, including but not limited to acts of God, natural disasters, war, labor strikes, pandemics, power failures, or governmental actions.
10. Severability
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
11. Amendments
The Company reserves the right to update or modify this Agreement at any time. Continued use of the Services after any such changes constitutes acceptance of the revised terms.
By using the Services, the Customer acknowledges that they have read, understood, and agreed to the terms of this Agreement.
DCG WORLDWIDE ENTERPRISES, LLC
6112 N Mesa Street, Suite 6007
El Paso, TX 79912
Support Contact: [email protected]